Welcome to our Flower Delivery Borehamwood Terms & Conditions. These terms govern your use of our website for online flower delivery services and apply to all transactions made by customers in Borehamwood and the surrounding areas. Please read these Terms & Conditions carefully before placing an order, as your use of our website and services constitutes acceptance of these terms. They are intended to protect both you and us and to ensure transparency in our business practices. If you do not agree with any part of these terms, you should not place an order or use our website.
When you place an order for flower delivery through our Borehamwood e-commerce site, you are making an offer to purchase the items in your basket for delivery to the specified address. Orders may be submitted via our website at any time. To complete your order, you must provide accurate and complete information, including recipient details, delivery address, and your preferred delivery date. Once you have made your selection and provided the necessary information, you will proceed to the checkout page where you can review your order summary.
After placing your order, you will receive an acknowledgement email confirming receipt of your order. This email does not constitute our acceptance of your order but is simply a record of your purchase request. Acceptance of your order and formation of a legally binding contract will occur when we dispatch the flowers or products you have ordered. If we are unable to fulfil your order for any reason (such as unavailability of certain flowers or delivery constraints), we reserve the right to decline your order and will notify you as soon as possible. Any payment made for declined orders will be refunded in full.
We strive to provide a wide selection of fresh flowers and arrangements for delivery within Borehamwood and nearby areas. All products are subject to availability. In the unlikely event that a particular flower or product is unavailable after you place your order, we reserve the right to substitute with similar items of equal or greater value without prior notice. Our florists will endeavour to maintain the style, colour, and theme of the original arrangement as closely as possible, prioritising quality and customer satisfaction.
All prices are displayed in British Pounds Sterling (£) and include VAT unless otherwise stated. Prices for products and delivery services may be subject to change at any time; however, such changes will not affect orders already accepted and confirmed. The price you pay will be the one displayed at checkout at the time of placing your order.
Full payment is required at the time of placing your order online. We accept major credit and debit cards as well as other payment methods offered on our website. By submitting payment information, you confirm that you are authorised to use the payment method provided and that sufficient funds or credit are available to cover the order cost. Your payment will be processed and secured using industry-standard technologies to protect your personal and financial information. We do not store your complete payment details on our systems.
Our online flower delivery service covers customers located in Borehamwood and extends to many surrounding areas, as specified on our website. Delivery charges, schedules, and options will be clearly outlined during the order process and at checkout. We make every effort to deliver on your preferred date, but we cannot guarantee specific times or dates, especially during peak periods such as Valentine's Day, Mother's Day, or major holidays.
It is your responsibility to ensure that the recipient's address and contact details are accurate and complete. If the recipient is unavailable at the time of delivery, our driver will attempt to leave the flowers in a safe location, with a neighbour, or arrange a redelivery where possible. If we are unable to deliver due to incorrect information or access problems, we reserve the right to charge a re-delivery fee or consider the order fulfilled.
You may request to cancel or amend your flower delivery order by contacting our customer service team as soon as possible after ordering. The ability to cancel or change your order depends on the status of the order and the notice given.
As flowers are highly perishable goods, we do not accept returns except in cases where the product delivered is defective, damaged, or does not meet the agreed specification at the time of delivery. If you are dissatisfied with the flowers or gifts you receive, please notify us as soon as possible—ideally within 24 hours of delivery. We may require photographic evidence to support your claim so that we can investigate and resolve any issues promptly.
If we determine that the delivered flowers do not meet our standards or your reasonable expectations, we will offer a suitable remedy, which may include replacement flowers or a partial/full refund at our sole discretion. Our goal is your complete satisfaction with our flower delivery service in Borehamwood and the surrounding areas.
We take great care to provide high-quality products and reliable flower delivery to Borehamwood customers, but our liability is limited as set out below:
Nothing in these Terms & Conditions shall limit or exclude liability for death or personal injury caused by our negligence or fraudulent misrepresentation, nor affect your statutory rights as a consumer under UK law.
All content on our website, including images, product descriptions, text, logos, and trademarks, are the property of our business or our licensors. You may not use, copy, reproduce, or modify any part of our website content for commercial or public purposes without our express written permission.
We respect your right to privacy and are committed to protecting your personal information. Your data will be processed in accordance with our Privacy Policy and applicable UK data protection laws. We only collect and use personal information as necessary to process your order, facilitate delivery, communicate with you, and comply with legal obligations. We do not sell or disclose your data to third parties, except as required for service provision or by law.
We reserve the right to update or change these Terms & Conditions at any time. Any changes will be posted on our website with immediate effect. It is your responsibility to review the terms regularly before placing any orders. Your continued use of the website and our services after any change in these Terms signifies your acceptance of those changes.
These Terms & Conditions and any disputes or claims connected with them (including non-contractual disputes or claims) are governed by the laws of England and Wales. By using our flower delivery service, you agree to submit to the exclusive jurisdiction of the courts of England and Wales. This applies to all customers ordering from Borehamwood and the surrounding areas we serve.
If you have any questions or concerns about these e-commerce Terms & Conditions for flower delivery in Borehamwood, or if you wish to provide feedback on your experience, please get in touch using the contact form on our website. We value your input and strive to continually improve our services for all Borehamwood and nearby customers.
Thank you for choosing our online flower delivery service covering Borehamwood and its surrounding areas. We look forward to serving you!
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Borehamwood, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Borehamwood.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
